Gamestop has always used a form of quality management called process quality control. It utilizes inspection (or testing) of the product being produced while it is still in the process of production. Every so often a sample of the product that are being produced are taken out and examined and put through certain tests. For Gamestop, the games that are produced are randomly selected and tested to see if there are any flaws with the game and if it runs properly before they distribute the game.
Gamestop is on a daily basis trying to continuously improve upon both its products and reduction of the variability of its products that is being supplied to its consumers. In order for them to do this , they use a form of continuous improvement called a cause-and-effect diagram. Which shows the potential causes of the defective products. Basically what it does is identifies one major problem and breaks it down into more detailed problems, therefore easier to solve.
Other ways that Gamestop can decrease its defects and improve upon its quality of products is by gathering more customers responses and comments on its products. From that they will know what needs attention and what doesn't.
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