Dimensions of Quality

Quality of Design- Before GameStop put out their games, they do research on what type of games customers most prefer to, what games are the best sellers in the market, what games that they should not sell because not a lot of customers buying them, what type of games the kids would like and type of games adults would like and what type of games that could make them money. So when GameStop decide to put their games at their stores, they pretty much knew that those games are going to sell instead buying all kind of games from the manufactory.

Quality of Conformance – GameStop always do their best to make sure the product and service meets specifications. GameStop’s workers check every game case before they put the games out in the store to make sure that the right game is in the right game case. That way when customer buys the game and gets home open the game case it won’t be a different game that they were buying. The GameStop workers will always help customers out to the fullest; they won’t get impatient when the customers keeping ask them similar questions.

Availability, Reliability and Maintainability – Most of the games in the GameStop will last forever; it will not stop working until the customer’s scratch it or damage the surface of the disc. If customers keep good care of the game disc, the game will last forever without broking or other failures. The GameStop could not repair the game if its surface is damaged, but the GameStop could do a refine; give the customer another game or the same game if it’s within the game frame of the receipt.

Field Service - If the game stop working for any reasons, all the customers have to do is take the game back to the GameStop with their receipts, the customers either get a refine, get a new game that is in the same price range or the GameStop will pull the same game out of the storage room and give to the customers, that only apply within certain time frame like a week or two. GameStop will not try to repair the game disc because if the disc’s surface is damaged, the game is basically done meaning it cannot be use anymore. All of the GameStop’s games have warranty, but it does not last very long, it has its own time frame. Customers could only get refine or switch games only within that time frame.

The quality system that GameStop currently use all four of the dimension of the quality that mentioned at the top. They will make sure the used games that they sell are usable, and it won’t damage the game system and all new games are in perfect condition.

Buy enough new games when they just come out, because it might be a hot seller like the Halo3. It will be gone in a day or two, if they buy more of that game, they could make a lot more money off the new games that just come out.